Two sisters have launched the biggest innovation in online shopping seen in Australia to date.’WantItNow’ is a 3 Hour & Same Day courier delivery service now offered in partnership with a growing list of online retailers to metropolitan customers in Sydney and Melbourne. The express delivery service costs between $9.95 and $39 – depending on the retailer – and will be rolled out in Brisbane, Perth, Adelaide and Canberra in 2013.
Imagine the convenience of receiving your online shopping on the very same day. No more waiting for 3 – 7 working days for delivery of the perfect pair of shoes for that cocktail party, or decorations for a childʼs birthday. You ordered it and paid for it today, so why shouldn’t you have it today.
Created by two sisters, Emma Cronin and Fiona Pearse, WantItNow.com.au has a broad range of retailers from designer gifts, gourmet food and costume hire, to online chemists, home appliances and prescription glasses, baby and mothers-to-be items, all easily accessed at the click of a button with the added convenience of same day delivery.
Powered by Mail Call couriers, WantItNow.com.au is the brain child of the inspirational sisters who run the family-owned company. Both Emma Cronin and Fiona Pearse are working mothers who use online retail for many of the same reasons all working parents do. The idea for Want It Now came about when they discovered one Friday afternoon they were without the gift they sorely needed for a wedding the following day. The usual frenzy ensued, complete with dreaded thoughts of an excursion with small children around expensive gift stores, as none of the online retailers they hovered over could deliver anything earlier than 10 days. As the business owners of a courier company, the idea of same day delivery was born.
As a courier delivery service with state-of-the-art technology, the same day online experience provided by WantItNow brings with it levels of customer service once associated only with traditional bricks and mortar retail stores. Real-time tracking of your order online, a mobile App which can be downloaded from the site, and even text notification to alert you prior to delivery to make sure you are ready to receive your order.
Planned new features include the option to book a courier to pick up your online shopping from non-participating retailers and delivery it to your home or office.
WantItNow is not just an option at the shopping cart. WantItNow is also providing consumers with new and unique offers from its retailer partners on a weekly basis, but with the added bonus of same day delivery to their door.
With the busy Christmas shopping season fast approaching, the arrival of WantItNow on the Australian retail scene has the potential to save consumers in Sydney and Melbourne thousands of hours at the mall, searching for last minute gifts.
Can WANT IT NOW Really Deliver in 3 Hours? We Put it to the Test
Excited by the concept of 3 hour delivery I was eager to put it to the test to see for myself whether WantItNow really could deliver in 3 hours. So I headed over to the Want It Now website and from there clicked through to the diva.net.au website and placed an order for a watch and two pairs of sunglasses.
At checkout I chose the “Want It Now” delivery option and clicked on the ‘place your order’ button and nothing happened… So I called Diva customer service and spoke to ‘Wes’ who apologised for the problems I was experiencing on the website and after a few minutes of trouble-shooting – accompanied by some friendly chit chat – my order was submitted and the countdown began!
About 2 hours into this experiment I began to ponder the possibilities: Will my order arrive on time? Will I be able to report that it arrived early? So I jumped onto the WantItNow website to find out exactly where my order was but alas, the order tracker on the website required a password and I didn’t have one. So I called customer service at Mail Call couriers and another friendly voice told me I should have automatically received a password in an email when I placed my order. The friendly voice apologised (everyone has been so polite during this process) and told me his Supervisor would do a manual resend of the email.
After receiving my password by email I logged into the order tracker on the WantItNow website where a clock appeared on the screen with the ‘Estimated Time of Delivery’ in big orange numerals “22 minutes” and the driver would have made it in 22 minutes if he hadn’t gone to the wrong door! However, the Mail Call driver can hardly be blamed for that when everyone gets lost on this street because of the placement of the buildings. But even with this short detour, Driver ID: 292 still managed to deliver my order with a smile and a ‘have a nice day’ with a few minutes to spare!
Visit WantItNow.com.au today to uncover what you could be enjoying tonight.
For the fashionista, WantItNow can deliver lingerie from Zodee, shoes from StyleTread, fashion jewellery from Bijoux or a complete new season wardrobe from THE ICONIC, to your home or office in as little as 3 hours. Want more fashion retailers? WantItNow also provides 3 Hour & Same Day courier delivery for: Bras N Things, Designer Forum, Birkenstock by Nature, Musstard, Cashmere Angel, Viparo and many more.
Australian retailers offering the WantItNow service include: Designer Forum, THE ICONIC, StyleTread, InFrontTech, Belinda Jones, Lord Coconut, Gyrofish, My Walit, The Luggage Professionals, Brighter Choice & Pharmacy Direct, Salt And Rock, Edenborough Evans, The Party People, VIPARO, The Basket Factory, Adore Beauty, Zak Surfboards, Marla Fiji, The Bridge Shop, LO & BEHOLD, Zookal, Bodyboard King, Birkenstock by Nature, Love Me and Leave Me, Bug Rugs, You Save Chemist, Braun Buffel, Gift Baskets Direct, Jade & Belle, Jigsaw Paradise, Westsyde Connection, Little Feat, Games Paradise, Zodee, Toys Paradise, Barware, Costume Direct, Cashmere Angel, Wildfire Sports, Cacao, It’s In the Stars, Brilliant Food, Just Gorgeous, Costume Connection, Bijoux Collection, Bras N Things, TUFFYS Underwear, TUFFETS Underwear, Asyana, Strung Out, Sambag, Dandi, Rock Indigo, Glassons, Sneaking Duck, The Minimalist, Diva, ShutEye, Musstard, Beer Cartel and more. For a complete list visit the WantItNow website.