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The Franchising Code of Conduct (Franchising Code) sets out a clear process for the resolution of disputes between a franchisor and a franchisee.
If a dispute occurs between you (the franchisee) and the franchisor and it cannot be resolved, the Office of the Franchising Mediation Adviser (OFMA), formerly the Office of the Mediation Adviser, may be able to help you resolve it without going to court. The OFMA has a specialist panel of mediators across Australia who are trained to mediate franchise disputes. There is a fee once the mediator is appointed.
What to do…
- Visit OFMA to discuss your mediation options.
- Read the Australian Competition and Consumer Commission’s fact sheet on Resolving franchising disputes .
- See the Dispute resolution page in our Fair trading topic for information on dispute resolution and handling.
- Consult a business adviser or solicitor for advice.